ratking.ch - Your reptile, our passion - Since 2013 - From an order value of CHF 100.- you will receive free shipping.

Return policy

If you wish to return a product, this can be done in your customer account. For all information, go to 'Returns and warranty'. We have listed the requirements below. All products purchased from Ratking.ch may be returned either by post or to one of our trading locations. 


1. Return period

Our return periods apply from date of shipment or collection. The date of the postmark or the date on which the item is personally returned applies.

1.1. 14-day right of return for non-food products purchased from Ratking.ch

Subject to the below-listed limitations, all products purchased from Ratking.ch may be returned within 14 calendar days.


2. No right of return

Unfortunately, we cannot accept the following returns:

  • Damaged products (except for transport damage)
  • Products that do not include all accessories
  • Food products


3. Refund value

Provided that a product can be returned, the following refund regulations apply:

Full refund at purchase price

  • The product is in its sealed, undamaged original packaging
  • Products with damaged packaging


4. Return shipping costs

Postal charges for the return shipment of products are generally borne by the sender. The following exceptions apply:  

  • The product received is incorrect
  • The product information in our shop is incorrect
  • The product received was not ordered
  • The product was DOA (dead on arrival)
  • The product is incomplete


Date: 01.04.2020 / Version:1.0